Service & Soft Skills

Do you feel that you can improve the service your team provides to your guests?

Do you feel confident that every guest of your hotel is receiving exceptional service from every member of your team?

Do you feel confident that your team is providing the same level of exceptional service to your guests when you are not there?

Has your team been trained to communicate professionally and present themselves in a polished manner?

How proficient are your front-line associates at resolving problems, creating positive experiences, and exceeding guest expectations?

Do you have a system in place to consistently evaluate your team's performance and hold them accountable for the service they provide to your guests?

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Loyal, repeat guests produce more revenue than any other guests.

How do you train your team to provide genuine, professional, and exceptional service to your guests?

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TECHNICAL SKILLS

Examples of technical skills include:

• Proficiency in operating a property management system
• Accurately closing out guest checks
• Properly operating tools and completing maintenance requests
• Correctly transferring telephone calls

Most hotel leaders would probably agree that their brand or hotel company provides sufficient training and information to associates to perform the technical aspect of their jobs.


SOFT SKILLS

The ability to genuinely and professionally serve your guests is arguably the most important aspect of your team's role. Doing this requires SOFT SKILLS.


Soft skills are interpersonal skills, decision-making
and communication abilities, presentation qualities, mannerisms, and attitudes that are the key attributes
in a service environment.


SOFT SKILLS NEED TO BE DEVELOPED.

  WELCOME U™ provides a complete and progressive hospitality training and evaluation program that will enhance your team's soft skills abilities and give them all of the tools they need to confidently interact with and provide professional, exceptional service to your guests.

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The goal of the WELCOME U™ Hotel Training & Evaluation Program is to build a high-performance, professional, engaged team that produces market-leading guest service and loyalty scores and increased profitability for your hotel.


We invite you to learn more about the WELCOME U™ Hotel Training & Evaluation Program and how it will benefit your hotel. Please call us at (708) 261-5380 for more information or click here to contact our Program Director.
We look forward to being your partner.