Testimonials
"...Since implementation, our Service Scores have been ON FIRE!.... I'm happy to say it has been a lightning rod (at our hotel)!"
-General Manager
Full-Service Hilton Hotel, Chicago Area
"Our Service and Loyalty scores shot up almost immediately and have remained consistently higher than ever before. I feel that the suggestions, tools, and methods WELCOME U™ provides to hold my team accountable are the key to this success…."
-General Manager
Full Service, Major Airport Hotel
"I have never seen a hotel team so EXCITED about service training. My team is whole-heartedly involved in this program--- They actively participate, ask questions, and I see them using what they are learning with our guests…..Many have even thanked me for the training, saying that they now feel confident doing their jobs and interacting with our guests. Our Service Scores definitely reflect the training. (The WELCOME U™ Hotel Training & Evaluation Program) is one of the best investments we have ever made at this hotel."
-Assistant General Manager
Full Service, Suburban Hotel
"...I look forward to receiving the training tips every month. They are practical, impactful, and help me stay connected with my team..."
-General Manager
Major Market, Limited Service Hotel
"...Since implementation, our Service Scores have been ON FIRE!.... I'm happy to say it has been a lightning rod (at our hotel)!"
-General Manager
Full-Service Hilton Hotel, Chicago Area
"Our Service and Loyalty scores shot up almost immediately and have remained consistently higher than ever before. I feel that the suggestions, tools, and methods WELCOME U™ provides to hold my team accountable are the key to this success…."
-General Manager
Full Service, Major Airport Hotel
"I have never seen a hotel team so EXCITED about service training. My team is whole-heartedly involved in this program--- They actively participate, ask questions, and I see them using what they are learning with our guests…..Many have even thanked me for the training, saying that they now feel confident doing their jobs and interacting with our guests. Our Service Scores definitely reflect the training. (The WELCOME U™ Hotel Training & Evaluation Program) is one of the best investments we have ever made at this hotel."
-Assistant General Manager
Full Service, Suburban Hotel
"...I look forward to receiving the training tips every month. They are practical, impactful, and help me stay connected with my team..."
-General Manager
Major Market, Limited Service Hotel
An Elite Class Of Hospitality.
Welcome!
The WELCOME U™ Hotel Training & Evaluation Program is a unique, innovative, and progressive program, developed specifically for the hotel industry to:
professional guest service
♦ Set and exceed service goals
♦ Improve and consistently evaluate your team's performance
♦ Motivate and engage your team
♦ Increase accountability for the service your team provides to your
guests
WELCOME U™ provides our hotel partners with a customized program, consisting of two (2) very important components:
WELCOME U™ Evaluations
These comprehensive evaluations are performed monthly.
Unlike typical "mystery shops," WELCOME U™ Evaluations:
- Focus on all aspects of your hotel, including service, guest perception, and product quality
- Conducted by highly-trained service professionals
- Provide specific suggestions for improvement
- Identify training areas that will most benefit your team and their performance
WELCOME U™ Professional Hospitality Training Program
Following each evaluation, WELCOME U™ provides:
- Monthly Training Materials, based on your evaluations and target key areas that will improve service, professionalism, and have the greatest impact on guest perception of your hotel.
- Easy-to-Implement Soft Skills Training Lessons, Tools, and Exercises. These relevant and engaging training tools not only assist in motivating and training your team, but will improve enthusiasm, performance, and accountability at your hotel.
The goal is to build a high-performance, engaged team
that produces market-leading guest service and loyalty scores and
increased profitability for your hotel.
that produces market-leading guest service and loyalty scores and
increased profitability for your hotel.
We invite you to learn more about the WELCOME U™ Hotel Training & Evaluation Program and how it will benefit your hotel. Please call us at (708) 261-5380 for more information or click here to contact our Program Director.
We welcome you... to WELCOME U™!
